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FREE SHIPPING & FAST DELIVERY

shipping & returns

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SHIPPING
Aaiko delivers their products in the netherlands within 1-2 working days.
Items ordered before 15:00 am in the Netherlands will be sent the same day. 
Belgium addresses will be shipped within 2-5 working days.
Please allow up to 2 weeks for delivery to arrive.
If you have still not received your purchase after 2 weeks, please notify Aaiko at webshop@aaiko.com.

 

RETURNS
You can return any item for a refund within 14 days of receiving your original order.
You have the right to open the package and check the content but the product must be returned unused.      
All original packing and labelling must be in tact returning the goods.
All goods will be inspected on return. The goods are your responsibility until they reach our warehouse.
So make sure it’s packed up properly and can’t get damaged on the way!
If you receive an item that is incorrect please contact our customer service team.
Call +31 20 4922921 or send an email to webshop@aaiko.com.       

All returns may take up to 14 business days for your bank to complete.
Depending on their processing time.

 

RETURN BY RETURNISTA: RETURN COSTS FROM € 5,95 

RETURN BY POSTNL: RETURN COSTS FROM € 6,75

HOW TO RETURN BY RETURNISTA:
Follow the next steps to return your order with Returnista
Step 1: Fill out the returnform. Download the return form here;
Step 2: Put the items you want to return in the package together with the return form and invoice;
Step 3: Register your return via aaiko.returnista.nl; Click HERE!
Step 4: Place the return sticker on the top of the package.
Make sure that your own address is no longer visible to avoid confusion;
Step 5: Take the package to a DHL point. Click here for the overview of the DHL points.


HOW TO RETURN BY POSTNL:
Follow the next steps to return your order with PostNL
Step 1: Fill out the returnform. Download the return form here;
Step 2: Put the items you want to return in the package together with the return form and invoice;
Step 3: Write down the address: Aaiko webshop, Toetsenbordweg 22, 1033 MZ Amsterdam.
Make sure that your own address is no longer visible to avoid confusion;
Step 4: Take the package to a PostNL point nearby. Click here for an overview of all PostNL points.
The costs of a return shipment via PosNL are for your own costs.