Frequently asked questions

Once your order has been shipped, you will receive a track & trace code by email, which you can use to follow your package. Haven't received a track & trace code? Please feel free to contact our customer service.

In the Netherlands, shipping is free for purchases over €75.00.
For orders under €75.00, shipping costs are €3.95.

You can pay with iDEAL, credit card, PayPal, or Bancontact. At checkout, you will see which methods are available in your country.

As long as your order has not yet been packed, we can adjust it for you. Please send an email as soon as possible to webshop@aaiko.com and include your order number.

For package shipping, we work with GLS.

Unfortunately, something went wrong with your order. Please contact our customer service so we can resolve it for you as soon as possible.

Is an item you would like to order currently out of stock? Then use the ‘Notify me’ function. You will automatically receive an email as soon as the item is available again.

Unfortunately, it is not possible to exchange an item. If you would like to receive an item in a different color or size, we recommend placing a new order.

We'd be happy to help you find a suitable solution. Please contact our customer service. If it's a defect, please include a clear description and some photos so we can assist you as best as possible.

You can return items within 14 days of receiving your
order. You may open the package and inspect and
try on the items. Please ensure that the items are unworn and returned in their original condition,
with all original tags intact.

All returns are checked upon receipt.
Until your return reaches our warehouse, you are
responsible for the package. The costs for returning are for
your own account.

You can easily register your return via our returns portal.

First, check if your package has been delivered to a neighbor or a safe place around your address. Can't find the package? Please contact the delivery service to check the delivery status. If your order is still missing after that, please contact our customer service. We'll be happy to help you further.

Have you received an incorrect or damaged item? Please contact our customer service. An incorrect or damaged item can be returned free of charge.

Is your item damaged? Please send an email with photos of the item to webshop@aaiko.com.

We work with an online returns portal. You can register your return via the returns portal and create a return label yourself. If this doesn't work, our customer service will be happy to help you further. 

You have 14 days from the delivery date of the order to return the order.

Are you returning an item? Please ensure it is in the same condition as when you received it. We cannot accept worn items or items damaged by improper use. Returns can be made within 14 days of receiving your order.

When returning, don't forget to include all components, including attached tags and the dust bag, if applicable.

If you order on a weekday before 2:00 PM, we will ship your order the same day. As soon as your package is on its way, you will receive a track & trace email.

We ship to the Netherlands, Belgium, Germany, and other countries within the EU. Shipping costs and estimated delivery time for your destination will be displayed at checkout.

For orders over €75.00, you pay no shipping costs. If you place an order under €75.00, you pay €3.95 shipping costs. For international orders, shipping costs are always charged.

For returns from the Netherlands and Belgium, a return fee of €3.95 per return applies. Returns from Germany are free. For international returns outside these countries, the return costs are for your own account.

Unfortunately, it is not possible to exchange an item. If you would like to receive an item in a different color or size, we recommend placing a new order.

Once your return has arrived at our warehouse, processing can take up to 14 days. After processing, you will receive an email confirmation, and the purchase amount will be refunded via the original payment method. Please note that it may take another 1 to 3 business days for the refund to appear in your account.

If you have not received a confirmation of your return after 14 days, please contact our customer service. We will be happy to help you further.

All products come with a six-month warranty, including products purchased during a sale. Unfortunately, we do not offer a warranty on items purchased during our sample sale. If you purchased your item from another store or webshop, the warranty depends on the terms and conditions of that specific store or webshop. We therefore advise you to contact the relevant store or webshop. They can assist you further with the warranty on the item.

We'd be happy to help you find a suitable solution. Please contact our Customer Care Team. If you are dealing with a defect, please include a clear description and a few photos of the defect with your message.

This depends on the warranty conditions of the store where you purchased the item. We therefore advise you to contact the relevant store directly. They can help you further with questions about the warranty and the options.

For each item, you will find a size chart with the exact measurements of the model. If you are unsure between two sizes, please feel free to contact us. We will be happy to help you choose the right size.

In every AAIKO item, you'll find a wash and care label with the correct instructions. We recommend always following these to keep your clothes looking beautiful for as long as possible.