FAQ

As soon as your order has shipped, you'll receive a track & trace code by email so you can follow your package. Haven't received a track & trace code? Feel free to contact our customer service.

In the Netherlands, shipping is free on orders over €75.00.
For orders under €75.00, shipping costs €3.95.

You can pay with iDEAL, credit card, PayPal or Bancontact. At checkout you'll see which methods are available in your country.

As long as your order hasn't been packed yet, we can adjust it for you. Send an email to webshop@aaiko.com as soon as possible and include your order number.

We use GLS to ship our packages.

Unfortunately something went wrong with your order. Contact our customer service so we can
resolve it for you as quickly as possible.

Is an item you'd like to order currently out of stock? Use the 'Notify me' feature. You'll automatically receive an email as soon as the item is available again.

Unfortunately it's not possible to exchange an item. Want a different colour or size? We recommend placing a new order.

We're happy to look into it with you and find a suitable solution. Please contact our customer service. If it involves a
defect, send a clear description and a few photos so we can help you as best we can.

You can return items within 14 days of receiving your
order. You may open the package and view and try on the
items. Please make sure items are returned unworn and in
original condition, with all original labels attached.

All returns are inspected upon receipt.
Until your return reaches our warehouse, you remain
responsible for the package. Return shipping costs are your
own responsibility.

You can easily register your return via our return portal.

First check whether your package was delivered to a neighbour or a safe spot near your address. Can't find the package? Contact the carrier to have the delivery checked. Still no luck? Contact our customer service. We're happy to help.

Did you receive the wrong or a damaged item? Contact our customer service. You can return a wrong or damaged item free of charge.

Is your item damaged? Send an email with photos of the item to webshop@aaiko.com.

We work with an online return portal. You can register your return via the return portal and create your own return label. If that doesn't work, our customer service is happy to help.

You have 14 days from the delivery date of your order to return it.

Returning an item? Make sure it's in the same condition as when you received it. We can't accept items that are worn or damaged through improper use. Returns are accepted within 14 days of receiving your order.

When returning, don't forget to include all parts, including attached labels and the dust bag, if applicable.

Order on a business day before 2:00 PM? Then we'll ship your order the same day. As soon as your package is on its way, you'll receive a track & trace by email.

We ship to the Netherlands, Belgium, Germany and other countries within the EU. Shipping costs and expected delivery time for your destination are shown at checkout.

On orders from €75.00, you pay no shipping costs. Placing an order under €75.00? Then you pay €3.95 in shipping costs. Shipping costs always apply to international orders.

Returns from the Netherlands and Belgium have a return fee of €3.95 per return. Returning from Germany is free. For international returns outside these countries, return costs are your own responsibility.

Unfortunately it's not possible to exchange an item. Want a different colour or size? We recommend placing a new order.

Once your return has arrived at our warehouse, processing can take up to 14 days. After processing, you'll receive a confirmation by email and the purchase amount will be refunded via the original payment method. Please note it can then take another 1 to 3 business days before the refund is visible in your account.

Haven't received confirmation of your return after 14 days? Contact our customer service. We're happy to help.

All products come with a six-month warranty, including products bought during the sale. Unfortunately we don't offer a warranty on items bought during our sample sale. Did you buy your item at another store or webshop? Then the warranty depends on the terms used by that store or webshop. We recommend contacting them directly. They can help you further with the warranty on the item.

We're happy to look into it with you and find a suitable solution. Contact our Customer Care Team. Dealing with a defect? Include a clear description and a few photos of the defect with your message.

This depends on the warranty terms of the store
where you bought the item. We recommend contacting that store directly. They can help you further with questions about the warranty and the options.

Every item has a size chart with the exact measurements of the style. Torn between two sizes? Feel free to contact us. We're happy to help you choose the right size.

Every Aaiko item has a care label with the correct instructions. We recommend always following these closely so your clothes stay looking good for as long as possible.