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RETURNS
ShipmentWhere is my order?
As soon as your package has been shipped, you will receive your track and trace code via email with which you can track your package.
I haven’t received my order?
We strive to ship your order as soon as possible. If the delivery time takes longer than you expected, we recommend that you first check the tracking code to see if your package's delivery time has been delayed. Still can't find the location of your package? If so, please contact our customer service team. They can help you track your order.
Can I track my order?
When your order is ready to ship, you will receive a tracking code that allows you to track your order.
What are the shipping costs?
When you place an order over €75.00, you do not pay shipping costs. Are you placing an order with a total amount below €75.00? Then shipping costs of €3.95 will be charged.
For international orders, shipping costs are always charged.
What countries does Aaiko ship to?
Aaiko currently ships to the following countries: The Netherlands, Belgium, Germany, Portugal, France, Denmark, and Italy.
Is there an item you would like to return? No problem! You can return any item within 14 days of receiving your order for a refund. Of course, you may open the order, check and try on the contents, but please make sure the products you are returning are unused and complete with original packaging & labels. We cannot accept a used product or items without the original packaging and labels.
Please note that the returned goods are your responsibility until they reach our warehouse, so make sure they are well packed to avoid damage.
Refunds may take up to 14 business days to be completed by your bank, depending on processing time.
ReturnsI want to return an item.
You can return any item for a refund within 14 days of receiving your original order. You have the right to open the package and check the content, but the product must be returned unused.
All original packaging and labels must be in tact when returning the goods. All goods will be inspected on return. The goods are your responsibility until they reach our warehouse. Unfortunately, return costs are not covered and are to be payed by yourself.
Create a return label for the return & complete the return form through the online return portal. Click here for the online return portal. Remember to include the order form with the return. Link to our returnportal: https://aaiko.shipping-portal.com
Can I return multiple orders in one package?
Yes, it is possible to return multiple orders in one package. It is important that the order forms of both orders are in the package.
When do I receive my refund?
Refunds may take up to 14 business days to be completed by your bank, depending on processing time.
Is returning free of charge?
Unfortunately, return costs are not covered and are to be paid by yourself. You can choose to return your items by DHL or PostNL.
Easily create a returnlabel in our returnportal, click here.
My order is not correct.
If you have received a wrong or damaged item, you can return these for free. Please contact our customer service. In case of a damaged item, please send an e-mail with pictures of the item to webshop@aaiko.com.
